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Lens: Incident Response Protocol (IRP) — Control Activation & Coordination

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Purpose

Provide a Control-led switchboard for any fire alarm / smoke report / confirmed fire so Control can coordinate resources and rapidly route teams to the correct deeper guidance.

Activation triggers

• Fire alarm activation (automatic or manual call point)
• Report of smoke / smell of burning
• Confirmed fire

Control first actions (0–3 minutes)

1. Confirm & locate
   • Get exact location/zone and nature of report (alarm only / smoke / flames).
   • Assign a unit to verify if safe to do so.
2. Deploy & isolate
   • Deploy mobile response to reported area.
   • Instruct zones to keep/clear key routes and prevent congestion at pinch points.
3. Comms discipline
   • Standardise radio updates: what / where / visible smoke or fire / casualties / crowd condition / access issues.
4. Escalate / liaise
   • Liaise with venue management / Responsible Person.
   • Call 999 if fire/smoke confirmed or if in doubt (per site procedure).

Route to the correct deeper guidance

• If evacuation is required or likely:
  • Use ECOS command method: Evacuation
• If Fire Warden actions are required (operative delivery):
  • Fire Warden — Evacuation Procedure (Sections 7–11)
  • Fire Warden — General Duties (Sections 1–6)

Outputs Control should drive

• Clear statement of status: Alarm only / Smoke reported / Fire confirmed
• Decision: Investigate / Stage resources / Commence evacuation
• Zone-by-zone progress reporting (clearance, pinch points, vulnerable persons)
• Stand-down criteria (all-clear from venue lead / fire service as applicable)