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Purpose Provide a consistent, lawful, and defensible process for verifying identity/age at entry points, and for managing suspected false, altered, or impersonated identification.

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Core principles

• Professional + polite: calm, clear, non-confrontational tone.
• Consistency: apply the same standard to everyone (avoid bias/discrimination).
• Lawful + proportionate: only take actions that are necessary and justified.
• Safety first: if tension rises, shift to de-escalation and call a supervisor.

Links to related guidance

• Handling Fake or Fraudulent ID Documents
• Conflict Management
• Useful Legislation
• Normal Operating Procedures

Acceptable forms of ID (standard)

• Passport
• UK photocard driving licence
• PASS-accredited card (with hologram)

(Venue policy may restrict further; follow the event/venue brief.)

Identification procedure (step-by-step)

Step 1 — Ask for ID (and explain why if challenged)