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CORE PRINCIPLE

🚨 Trigger

⏱️ Immediate actions (first response)

  1. Move the person to a safe, private space.
  2. Stay calm and reassuring.
  3. Call Control discreetly.
  4. Establish immediate needs only:

Priority: SAFETY + CARE

🧍 Initial response behaviour (critical)

✔ Be calm, supportive, and reassuring

✔ Listen only — allow the person to speak at their own pace

✔ Focus on immediate welfare needs only

Do not: