(Refusal of Entry & Ejection Protocol)

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Quick Reference (30–60 seconds)

1. Safety first — maintain distance, avoid being boxed in, call for backup early
2. Clear decision — “I’m not able to let you in / I need you to leave now”
3. One brief reason — intoxication / behaviour / ID / capacity / policy
4. Stay calm + assertive — do not argue, use broken-record technique
5. Watch escalation — argument → abuse → aggression
6. Act early — step back, bring in team, don’t let it build
7. Control movement — remove from entrance / venue / crowd flow
8. Document + communicate — log, share description, preserve CCTV

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🔹 1. Operational Overview

Refusal and ejection are part of the same control process:

• Refusal = Prevent entry (Trigger phase)
• Ejection = Remove risk (Escalation phase)

In most cases:

• 👉 Ejection is followed immediately by refusal of re-entry
• These must be treated as linked actions, not separate events.

🔹 2. Refusal of Entry (Prevent Phase)

When to Refuse

• Intoxication (alcohol or drugs)
• No valid ID / suspected false ID
• Aggressive or disorderly behaviour
• Previous ejection / ban
• Dress code / venue policy
• Capacity reached
• Safety concerns